Shipping & Return

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery

  • My Baby Jo ships all domestic orders via UPS. Please provide a complete street address when ordering.

    You will be sent an e-mail from UPS upon shipment of your order with your tracking number, the subject line of this e-mail will read: Quantum View Notify(TM) Ship Notification, Tracking Number. Please look for this e-mail as it will provide all information about your package delivery.

    Should you wish to verify transit time for your order you may check the www.ups.com website and click on TRANSIT TIME. UPS provides automatic insurance and tracking of your package!

    All international orders will be sent via US Express or Priority Airmail. This also provides a tracking number and insurance on your items.

    Most orders are shipped within 2 business days of receipt. If an item you ordered is out of stock you will be notified immediately via email.

    *** Remember, if you require your order for a special event please let us know. Write your event date in the "Special Instructions" when placing your order.

    All Military addresses: APO/FPO/DPO destinations. Please select US Priority Mail Only. My Baby Jo THANKS YOU for your service to our country by extending at 15% discount off your original merchandise total. All orders shipping to an APO/FPO/DPO address will receive a 15% refund after your order has shipped. Refund will be processed after order ships because there is no way to implement the discount during the order process. Should you have any questions about this please email darla@mybabyjo.com.



  • Return Policy

  • Return Policy Download (PDF) My Baby Jo Return / Exchange Form

    • Returns and exchanges are accepted within 7 days of receipt of order with prior authorization via e-mail. If you return your merchandise for refund without prior authorization you will be charged a $15.00 re-stock fee.

    • Returns and exchanges are accepted with prior approval only. Please e-mail us immediately upon receipt of your items if you are not completely satisfied. E-mail: info@mybabyjo.com

    • Please return your items with a copy of your invoice in a pre-paid parcel using an insured carrier. My Baby Jo is not responsible for lost or misdelivered items sent uninsured.

    • My Baby Jo is not responsible for return postage. Original shipping charge will not be refunded.

    • My Baby Jo cannot accept returns for items worn. We understand you will need to try on certain items, but once you have worn items to an event we will not be able to accept returns or exchanges.

    • Please contact us immediately if you are not happy with your purchase.

    • Books, CD’s, DVD's, Stockings, Undergarments, Cosmetics, Embroidery Patterns, Vintage Items, Clearance items and Special Order items are non-returnable.